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Archive for the Category "Filipino Logic and How They Think"

Why won’t Filipinos call the utility companies? Jul 29
Tonight, I finished work at 5:30 PM and went downstairs at 5:45 PM. I was going to chop some apples to mix in with some tuna fish, but I had to wash my hands first. There was only one hitch. THERE WAS NO WATER!
 
I went next door and asked the neighbor if she had water, but hers was out, as well. She told me that it went out at 2:30. I then asked if anyone had called the water company and she just shrugs.  *SIGH*
3d White people speaking on the phone surrounded by a forbidden
I went inside, grabbed the landline phone, and my most recent water bill and I sat down to call Maynilad. The first thing I did was dial the number on the water bill envelope.  Of course, it just kept telling me that all circuits are busy. Usually, that just means that they are saturated with calls. So, just keep trying to call. Unfortunately, that proved fruitless and I changed tactics.
I grabbed my phone and jumped on Maynilad’s website. I quickly found a facility to check service advisories. Sometimes, they will post scheduled maintenance on their site.  It wouldn’t shock me in the least if the water was out purposely and they just never bothered to notify us.
Maynilad Water Company website
I typed in my CAN (Contract Account Number) and pressed SUBMIT. Well, to say that I had wasted my time would be an understatement.  Not only was there no scheduled maintenance in my area, but there was nothing else of use to be found in the results.
So, on to Plan F. I went to the CONTACT US page and found a number for Cavite.
Maynilad Water Company contact us page
I dialed that and I got disconnected a few times, which is all too common in the Philippines.  After a few tries, I finally got someone on the phone. Amazingly enough, she was actually quite helpful. She took my contact information, as well as, my CAN and gave me a ticket number. I think she called it a reference number, though. I am not sure.
Anyway, she informed me that it would be up to 24 hours before repairs would be effected. Now, this is no big deal. They will probably get it fixed before then.
It is the Mr. Scott (Star Trek) way of doing things. Give an inflated estimated time of repair and when you get it fixed early, you look good. I remember him saying that, to Geordi La Forge, on Season Six Episode Four (“Relics”) of  Star Trek: The Next Generation.
 (Unfortunately, this is only part of that scene. He actually says it right after where this cuts off.  If you do not have Netflix, you can watch the full episode on Daily Motion.  For that scene jump to time index 16:21.  We are not affiliated with Daily Motion in any way.)
Anyway, I asked if anyone else had reported the problem and she told me that there were no other reports in the system for my area. So, that means that for three hours my moronic neighbors ran around the subdivision trying to get water from the well and nobody could be bothered to actually call the water company to report the outage.  We could have gone days without water, because Maynilad would have no idea we had a problem and all because these dopes couldn’t be bothered to call.
This same thing happened, in February. when the subdivision lost water. I was the only one to call. The last two times we lost electricity, I was the only one to call Meralco. My roommate, who is from Boston, is the same way. If the power, water or internet goes out, he will bitch moan and complain, but he will not pick up the phone. When I ask him why not, he just says that it will do no good.
Let me tell you, this is completely false. Don’t get me wrong. My faith in the utility companies in this country is extremely low, but even I will admit that if you don’t call then definitely nothing gets done. At least if you call, there is a chance of it getting fixed.
The “Out of stock” phenomenon in the Philippines Jul 23

My girlfriend comes upstairs and tells me that she is not going to make the salsa chicken that we talked about. I asked her why not and she tells me that we do not have any chicken. OK. So, I ask what she will make instead. She tells me that she will make chicken curry.

Somehow, that made sense to her. She may as well have had just said, “We’re out of stock on chicken.”

Why this is relevant

I am telling this story because it partially explains why restaurants can say they are “out of stock” for one size burger, but not another one.

The reason she couldn’t make the chicken salsa is because we did not have the type of chicken that she wanted to use. She wanted to use chicken breasts. However, we have other chicken parts.

It’s the same thing with the restaurants. They might have two 1/8 pound patties, but no 1/4 pound patties. Instead of using their heads and combining the two 1/8 pound patties to make a 1/4 pound patty, they just say they are out of stock.

Another example, that actually happened to me, was at Pizza Hut in SM Bacoor. They told me they did not have some large pizza they were promoting, at the time. It was a New York style pizza that was larger than their regular largest size.

When I asked them how they could be out of stock and to explain, the girl said they did not have any boxes left for that size. I laughed and told her to just break it up into two smaller size boxes. It was like a light bulb came on over her head. It was cute and rather sad to watch.

Simply put, they refuse to use logic, common sense, or use initiative of any sort.

Laziness and incompetence, as well.

There is another reason why we so often hear,

Out of stock, sir.

Simply put, all too often, the worker you are dealing with is too lazy to look in the back or whoever is in charge of purchasing is incompetent.

An example of the latter is when I used to co-own a pizza restaurant. We would buy our mozzarella cheese from a local supermarket. The cheese was decent quality, the price was right and the store was relatively conveniently located. Unfortunately, there were far too many times when we went in there, on a supply run, and they were ‘out of stock’.

We used to shake our heads and ask the stock boy to look in the back for more, but he would just say,

“Sorry sir. Out of stock.”

This became a source of aggravation, but my partner and I still joke about that.

We tried to talk to the manager to see if we could get him to ensure that it was always in stock, but as I am sure you could predict, that was a dead end.

The lackadaisical attitude of many Filipino parents can prove costly Jun 16

At around 11:22 this morning I opened my Facebook to see what everyone was up to. I noticed I had a new friend request, so I clicked on it to see who it was. I didn’t recognize the person, so I deleted the request. After I deleted the request I happened to look down and I noticed a picture on the person’s timeline. I looked and thought to myself,

“That looks like…hmmmmm…I wonder.”

I thought maybe the little girl in the picture was my friend’s daughter (who lives here in the Philippines with her mother). I had met the little girl and her mother a few weeks ago while my friend was here visiting. Anyway, I copied the profile link and sent him a message with the link asking if it was his “baby momma”. After sending it my mind starts to wonder,

“Why does she want to add me? Please don’t let her be a drama queen like his other baby momma. I have enough of that with my kids’ mother. I don’t need more.”

Well, at around ten after one this afternoon he finally answers me and it was indeed his baby momma here. It turns out that she had also sent me a private message, which must have been deleted when I deleted the friend request, that I never saw. Apparently, the daughter was in the hospital (turns out it is a clinic).

He asked me if I had 5K (5,000 pesos) to pay half the bill, so she could get the kid out on a promissory note and take her home.  Well, not only am I not rich, but I am borderline poverty level lately. Between not making much money, paying for my kid’s private school and the price of food lately, I am getting killed. So, 5,000 extra pesos is just not something I could even dream of right now. Much less have.

After telling him the bad news I felt bad and really wanted to help him any way I could. He is just a super nice guy and he’s not only helped me in the past, but he has gone above and beyond in the generousity department.  So, I started to ask some questions about the situation. He gave me what information he could and I asked for her cell number, so I could text her and get more information. He mentioned that she messaged me on Facebook, but I never saw it. I went searching and found it and messaged her.

It turns out that she (and her daughter) were at a medical clinic not far from where I used to live (a few months ago). I couldn’t be sure, but I think I actually went there for treatment once. Anyway, according to the mother, the little girl had a Urinary Tract Infection (UTI) and ascaris bacteria in her stool.  Now, UTI’s are extremely common in the Philippines among women, or at least they always claim to have one whenever something hurts down in that region. So, that wasn’t concerning me too much. However, the ascaris bacteria (round worms) did concern me. How did this little girl get that? So, I did a little research and apparently it is prevalent in places, like the Philippines, that have tropical climates. The poor sanitation and hygene that is so pervasive in the Philippines is also a major contributing factor to getting Ascaris Lumbricoides.

Anyway, the mother sent me a photo of the doctor bill, which as it turns out, totaled out at over 10,000 pesos. I have to say I was a bit shocked. I started to go through the itemized list of charges and saw Paracetamol listed at 300 pesos. That threw me through a loop because it is an over the counter drug, which is not expensive. I guess they charged her for an entire bottle instead of the few tablets she probably received.

To make this long story a little shorter let’s jump ahead to some of the information the mother gave me when I first asked her how the child got sick. First she tells me the little girl chews her fingernails. Now, I do the same thing as does my eldest daughter (who is 9 years old at the time of this writing). I told the mother to buy a nail clipper and cut the child’s nails short and make sure she washes her hands thoroughly a few times per day.

Then the story changed to the child went outside with no shoes on. Well, this is another extremely common phenomenon in the Philippines. I constantly see adults walking around with no shoes. Kids walk around with no shoes and quite often no pants or underwear on. I taught my kids, from the time they were able to take their first steps, to keep their shoes on inside and outside of the house. I am constantly reminding people to put their shoes on. I used to yell at my ex, her sisters, nieces and nephews, etc… to all put their shoes on in my home. I used to yell about it because I didn’t want anyone to slip and fall on the tile floors. Why? Because the CR floor is almost constantly wet. That water gets tracked throughout the rest of the house and in the rainy season it gets tracked in from outside. Yes, even though we have rugs the water still finds its way across the house. It’s just one of those things you learn to deal with when you live in the Philippines as an expat.

Anyway, I am getting off topic. I started to get madder and madder at the mother because I knew that if she had even the slightest bit of concern for her daughter and stopped living like the typical lower rungs of society Filipino, then this wouldn’t have happened. It feels like everytime I turn around I see a parent not paying attention to their child and the child getting into some kind of danger our trouble. I once saw a 4 year old playing in the street and the mother had no idea because her back was turned to the child as she was being tsismosa with a sari-sari store owner.

I was shocked to see her actually take responsibility for her failings as a parent, but that didn’t abate my anger or excuse her. I legitimately wanted to help, but the more I talked to her the angrier I got.  I finally suggested to her to ask the doctor if she could sign a promissory note, but she said that she was too shy because she already promised him she would pay today. You see, my friend had already told her I would come with money. He did this without even talking to me first, I assume in an effort to calm her down and shut her up. When I was unable to help it left them in a hell of a bind. He doesn’t get paid until next week and she doesn’t have much money, nevermind 5,000 or 10,000 pesos.

Later she messages me on Facebook and says the doctor will let her do a promissory note for half, but he wants the other half in cash up front. Sure. He was already promised half by the American on the telephone (my friend). So, of course he is not going to settle for a 10K promissory note now. What you have to understand about Filipino culture is a great many of them just assume that all foreigners are rich. This is because so many Filipinos are poor and most of the foreigners they see are here on vacation spending money they saved up for years to get. The Filipinos don’t know the foreigners had to save it up and all they see is them spending it on nice hotels, fancy restaurants and gifts for the pretty Filipinas who are expecting this kind of treatment because they have received it from foreigners in the past or their friends have.

Anyway, in the end I stopped answering her after telling her to contact my friend. I had stuff to do and I couldn’t help and I was just getting angrier and angrier because her lack of concern for her child’s well being led to this poor kid getting sick which resulted in my friend having to come up with 10,000 pesos. Ridiculous and frankly, it should be criminal.

My Medicine Run Jan 01

The week between Christmas and New Years, Jenn had one of her nieces (Kylie) staying with us. I am not a big fan of having a lot of people in my house but in this instance I was OK with it. The little girl is well behaved, for the most part, and it gives my kids someone else to play with. The problem is, Kylie has a cough.

Many Filipinos (NOT ALL) do not teach their children to cover their mouth/nose when they cough or sneeze so we had to teach her to cover her mouth when she coughs. Many kids here don’t learn this very quickly, old habits die hard, but Kylie picked it up pretty fast. (She even learned to wear her slippers in the house quickly which is something I have been struggling to get my 6 year old, Nicole/Nikki to do.)  At any rate, even though she covered her mouth just about every time, my baby (20-month old Samantha/Sammi) still got sick, so I had to run to the pharmacy to get her some medicine.

So I showered and headed out the door, up the hill, out the main gate of the subdivision and I am waiting for a jeepney to the nearest town. As I am waiting, I noticed just how relatively dead everything was. You have to understand that I am not a big fan of mingling with people in the province so I was happy about this.  Far too many of them have what I call the “Zoo Complex”.

The Zoo Complex

This is what I call it when Filipinos stare at or act goofy around foreigners.  They do a lot of silly things like:

  • Staring/ogling
  • Pointing
  • Silly comments like, “Hey Joe” or they will whisper to each other about the, in my case, American or the White Guy.
  • Try to be overly friendly. This varies from person to person but the more sincere ones, that I do respond to, will respectfully try to start a conversation. Others, usually the kids, teenagers, immature adults or drunken morons, will just start shouting idiotic things at you in English.
  • Be greedy – Kids will walk up and say, “Give me money.” Gone are the days pf polite panhandling.

I treat each case based on how they treat/approach me. As I said, if they are respectful and polite or at the least seem as though they are genuine then I will respond in kind. The ones that act silly or goofy I will either ignore them or give a lesson in manners. I am from New Jersey which means I am definitely not shy. I have no problem telling someone they’re being rude.

Germ Jeepney

(Thanks to Kurt Rasmussen for the title.)

As I was saying, I was waiting for the jeepney and just as I see a nice empty one coming suddenly a large group of people emerges and lumbers their way onto my nice empty jeep. I started to get on and I notice that several of them are coughing and I thought better of it and waited for the next one.

I grab the next one to come down the street, short wait luckily, and I hop on and get to the town in pretty short order because traffic was really light. Thank God for the holiday!

But let’s backtrack a little bit here. When I got on the jeep we had some fun with the change from the fare. The fare price is 8 pesos. I gave the guy a 20 peso bill. (Keep in mind there were others on the jeepney when I got on and they had not gotten their change yet.)

The driver hands me back eight 25 centavo coins and two 5 peso coins. I looked and had to count it twice. This was highly irregular for a driver at the end of his run to not have any 1 peso coins, but here nothing surprises me anymore. I was a little annoyed but I accepted it because I assumed it was all he had.

So I sat back and I start to notice other people asking for change. I thought it was a bit odd that I got my change right away and others, who were on before me, never got theirs. OK, so maybe he forgot to pay them. It happens right?

So I am passing change from the driver to the other passengers. As I am passing it back I notice that they are getting 1 peso coins. At first I thought nothing of it but then I realized. He was messing with me.

You see, some (NOT ALL) Filipinos are racist. Simply put, they don’t like foreigners. Some don’t like foreigners from certain places, but others just don’t like foreigners in general. I am going to assume he is one of the latter. This may seem paranoid but after 7 years here you learn how to spot the bigots. (I just want to say that there are a lot more nice and friendly Filipinos than there are bigots. I have worked with many and met many in social situations who I became fast friends with and whom I admire greatly. One look at my Facebook friends list will confirm that.)

He did gave me the eight 25 centavo coins to mess with me. He figured the white guy won’t like it because we are all rich and we only carry those large bills like 1000 and 500’s.

JOKE IS ON YOU PAL!!!  You probably make more than I do lately.

Eight 25 centavo coins and two 1 peso coins

The two 1 peso coins were not part of the change I received. They are there for reference. The eight 25 centavo coins you see are the actual coins the driver gave me.

The List

Jenn had given me a list of things to buy while I was out.

  • Two separate medicines for the baby
  • Lugaw – A Filipino soup that can be prepared in several different ways
  • Oranges

I’ve been to this town many many times but it’s always been an adventure whenever I went alone. Something always goes wrong to either make it difficult or so that when I got home I got in trouble for screwing up the list of tasks. Of course, this little trek was to be no exception.

I figured I would be smart about this and do my best to make this as painless as possible. I got off the jeepney and I looked around to plan out my strategy. The place to buy the lugaw, which I had never noticed before because it is a little hole in the wall crammed in between two stores I know very well, was directly across from the Mercury drug store and the fruit stand was right around the corner from the same Mercury.  I was feeling good about this and started to let myself think I had a shot of getting through this ordeal in one piece with no mistakes.

The Pharmacy

I decided to hit the drug store first because all I had was the 1000 pesos bill Jenn had given me. Good luck finding a small store with change of a 1000 much less a merchant (where I live) willing to make that kind of change for a foreigner. Mercury is a big national chain store and as such was my best chance of breaking the bill.

I crossed the street pretty easily, which never happens, but thanks to the holiday, traffic was relatively light. Mercury is open on New Year’s Day. My confidence is booming now.

I walk into Mercury and notice it isn’t crowded and I stroll to the rear of the store where the pharmacy counter is and that is when my confidence starts to deflate some. There is a huge line of people. Well, it is a Filipino line.  In the Philippines, a lot of the time instead of people lining up in a nice neat vertical line they will queue up horizontally the length of the counter and clerks take customers in whatever order people bully their way to the front.

So when in Rome…..I bullied my way to just behind these two old ladies and blocked so no one could get to the clerk before them. Once they were done I got selfish and got my order filled. HEY! I had a sick kid at home and I did my good deed for the day.

Of course, the fun isn’t over. Of the two medicines I needed they only had one of them. I didn’t really care too much because there are three other pharmacies in the area. OR SO I THOUGHT. I forgot it was a holiday and of course they were both closed, which I didn’t know at the time.  I would have called Jenn to ask her if it was OK to get the substitute the girl at the counter suggested, but I left my cellphone home with a dead battery. DOH!!!

After I discovered they were closed, I decided to cut my losses and just get the rest of the items on the list.

Mercury Drugstore Libertad Mandaluyong

Just the storefront of a Mercury in Mandaluyong. I will get a picture of the store I was in and a picture of the counter line next time I am out. Let’s hope it’s not soon. LOL

Lugaw

I crossed the main street and go into the Lugaw place. There are two girls and a guy outside. The one who looks at me, of course, has to be the one with the typical insecure and jealous boyfriend. I LOVE THAT! So he gets mad and I just kept walking and let them argue it amongst themselves.

I get to the counter and said to the girl EXACTLY WHAT JENN TOLD ME. Basically, I asked for 15 pesos worth of lugaw. Even that has to be a problem because the cheapest they have is 17 pesos and there has to be more than one variety at that price. I flipped a mental coin and ordered the lugaw with beef and as she is preparing it I see her dump, what looked like, red pepper flakes into the mix. UH OH! I know the baby doesn’t mind spicy food but Nikki isn’t real fond of it. I started to ask about it, but quickly realized my question was falling on deaf ears as the girl’s English was “no so good.”

I decided to take my chances with Jenn since she gave me the wrong info to begin with. and just paid and left. Once outside the boyfriend was gone and little miss smiley wasn’t smiling no more. Instead I got a dirty look from her as if her infidelity was my fault. So I laughed as I enjoyed it and continued over to buy the oranges.

Lugaw with beef

Lugaw with beef. I grabbed this off the internet but I will get a real picture next time I see it in the house.

Fun with the phones

As I walked passed 7 Eleven I noticed they had a payphone so I decided to call Jenn and ask about the one medicine I couldn’t get at Mercury and the possible substitute. Once again even the simplest task has to be made difficult. I pick up the receiver and insert my two 5 peso coins and notice a little message on the phone’s LCD screen telling me the coin box or change box or something was missing. I figured I would dial anyway and quickly discovered my suspicions were confirmed. I was wasting my time.

I crossed the street AGAIN (third time if you include the time I had to cross to visit one of the two closed pharmacies) and head to the other 7 Eleven nearby. I get to their phone and dial Jenn’s cell phone figuring she is downstairs (our landline is upstairs and I knew she’d be too lazy to climb upstairs to answer) and I don’t hear a ring tone. I hung up and tried again with the same result. At this point, I am starting to think this phone isn’t working either, but I wasted this much time so far what is another few minutes?

I insert my coins and dial the landline. This time it rings and Maricel, Jenn’s 16 year old sister, answers. I tell her what I need to know and she turns around and yells for Jenn to come upstairs. More wasted time explaining to Cel. Jenn yells up to ask what I want I tell Cel to tell her to hurry up the stairs because I am on a payphone. She yells for Jenn to come up and I can hear, THROUGH THE PHONE, the sound of Jenn complaining as she stomps her way up the stairs. ARGH!

Jenn finally gets on the phone and greets me with a gruff,

“What?!?!?!?”

I explain the situation and she gives me the go ahead to get, not the substitute, but something else entirely. So back to Mercury I go.

Mercury Again

I get back to Mercury and say hello to a security guard who works there and who was always friendly to me whenever I came in. I go to the back and the girl looks at me with surprise. She’s the same pharmacist who helped me earlier and I guess she thought I had a problem with what I bought earlier. I order the Solmux for children…DROPS…not syrup, as instructed so many times in the past. This is resolved quickly with no problem as the counter was much less crowded this time around. A small miracle in and of itself I guess.

Fun with the jeepney…AGAIN!

I go outside and get on a jeepney that had happened to stop in front. This was great because it saved me from having to walk down the street and wait for a jeepney to fill up. I figured between the counter being relatively empty on the second go round, getting all the items on the list and the convenient jeepney I might just be able to salvage this trip after all.

Of course, that was not to be so.  The driver’s wife, in the passenger seat, made change for me first (here we go again) and quickly which made the other passengers angry because, again, she had no change for them. Deja Vu!!!

Add to that I was way up in the front of the jeepney so when it stopped I had to climb over an entire jeep full of none to happy with me people to get out.

Time to face the judges

I get home and, somewhat proudly, start showing Jenn that I got all the items on the list and Nikki, my lovely 6 year old daughter, says to me,

Daddy, where are my oranges?”

DOHHHHHHHHHHHHHHHHHH!!!!

So much for getting everything on the list!!!

 

Some Filipinos don’t appreciate kindness Jan 14

January 14, 2012 @ 3 PM

Jenn and the kids and everyone are gone so I took a walk down the street to the only sari-sari store that sells ice cream. I have been having cravings for the new Vanilla Cornetto Disk lately and so I indulged myself. LOL

So as I was getting close another lady was walking up and I could see her visibly increase her walking speed to get there before me. I am used to that sort of thing so I let her pass. I smiled a bit when I heard her order a Vanilla Cornetto Disk. Small world.

So while she is ordering her ice cream another lady walks up and gets in line behind me. She was a bit elderly and not in the greatest shape so I decided to be nice and let her go first. I even addressed her as “ate” (respectful term used to address a woman older than the person speaking) when I invited her to go ahead of me. She steps up and doesn’t even bother to say thank you nor does she even acknowledge me with a smile or anything else.

Now at this point I had to grin wider and chuckle a bit because I am used to that as well but when she ordered….you guessed it….3 Vanilla Cornetto Disks I looked to the heavens and smiled thinking….”You evil jerk!” I knew what was coming next.

The old lady walks off and I step up and dubiously I ordered my Vanilla Cornetto Disk. And low and behold my suspicions were confirmed when I heard those dreaded words…

“Sorry sir. Out of stock.”

Now this wouldn’t be so bad if they had another Cornetto flavor I like but they didn’t have any of those either. All they had was the Java flavored one and I am NOT a coffee fan.

So not only did I not get my ice cream but my being nice to a Filipino not only bit me in the butt, it also showed me how unappreciative some people can be. I think it’s only fair to state that not all Filipinos are this way but I have had more than my fair share of similar incidents.

Having been brought up by my mother to hold doors for a lady and pull out her chair and stuff like that I constantly find myself doing those things or helping an elderly lady or a lady with a child get her bags on and off a jeepney and other such acts of generosity. But time and again whenever I do any of those things in the Philippines I never get a Thank You or even a polite smile. Well, 90% of the time I don’t.