I have been having trouble with my PLDT DSL and phone connections for about a month now. The repairman was here yesterday and said he fixed the problem. I asked him for a new modem, but he never came back (yesterday).
This morning, at about 9:15, my landline rings. I answer it, but there is nobody there, but I can hear someone outside saying, “Hello.” .I figured it was the repairman, so I run downstairs to look. I see nobody outside, and start to run back upstairs, but then I hear the guy calling my name. I stop in mid-step and open the door and let him in. Sure enough he has my new modem.
We go upstairs (where my modem is) and I pick up the phone and hand it to him. There is no dial tone again, despite his having fixed it yesterday, supposedly. He acknowledges that there is no dial tone.
He changes out my modem, phone lines and DSL filter and the phone works again and is clear (no static). However, the new modem is not connecting and has a steady red light. He calls the PLDT office to get assistance. I guess they remotely reset the modem or connection. He coordinates with them for ten minutes and they still couldn’t get it to work.
I had to work, so I could not hang around. My girlfriend is in there (with him) now. I will post an update when I get a break.
For now, and for the last week, I have been using my phone as a hot spot. I am using Globe’s 4G.
Well, I finished my first class and used my five minute break to find out what happened. Apparently, the technician was able to get it to work. So, I switched over to the modem using the network cable and we’ll see how it goes.
Luckily, I finally got the technician’s cell number and I can contact him directly if I need him. It is usually the same guy, so I guess they are assigned areas.
Well, I am able to work and browse, but I was curious to see if the speed was stable. So, I ran a speedtest. I never use Philippines servers, but I wanted to get a baseline. Speedtest.net said that PLDT’s Manila server was my optimal server, so I used that and ran a test. I was shocked to see a 1.5MbpS download speed. I figured maybe it was bad test, so I ran it again. Let’s just say I went from content to irate in .054 seconds. LOL I was getting a steady 1.5MbpS down. This is utterly ridiculous!!!
So, at around 10:30 AM, I texted Nico (the PLDT tech) and let him know what is going on. He called me back a couple of minutes later (on the landline). I confirmed what I texted him and he promised to go to the equipment cabinet on the street and adjust the speed. So, I am just waiting on that now.
I should have told him that the landline still had some static, but that could be the phone itself causing the problem. I would have him replace it, but that would just be an inconvenience to me, because it means I have to take time to let him in and wait for him to do the work. Considering I almost never use the phone, I don’t see the upside to having him come back and replace it. In addition, I just ordered a new cordless phone from Lazada and I am expecting that to be here in a day or two. If the static persists with the new phone, I will just call PLDT, then, to come in and fix the issue.
At about 12 PM (noon), I completely lost internet again. Either he is at the equipment cabinet adjusting my speed or the problem was not fixed. So, I sent him a text and he called back within a minute. He is at the equipment cabinet. Unfortunately, my DSL light is blinking (supposed to be steady) and the Internet light is off (supposed to be on and blinking). So, there is definitely an issue here because he said he would call back. Judging by the tone of his voice, I would say that’s not what he expected to hear.
With that being said, I was running a speed test when I discovered the connection was dead. So, I switched to using my Globe LTE data connection via my phone configured as a hot spot. Once that connected, the speed test automatically ran. Look at these speeds.
So, he comes back and climbs the telephone pole, on the corner, two houses down. He says something about replacing my secondary wire. Then he gets in his truck and leaves, I assumed to the equipment cabinet outside my subdivision. Then, he returns, at around 1:15 PM, and climbs the telephone pole again. He comes inside to check the modem and all seemed fine. So, I ran a speed test.
That’s what I’m talking about!!! That’s a lot better than I had before. I used to top out at 7-8 MbpS down and .6 or .7 MbpS up. So, this is a hell of an improvement.
However, the real test, for me, is a Hong Kong Server. The first run was pathetic at 2.6 MbpS down and .58 MbpS up. The second run was better, though.
Obviously, these speeds are not very good, but they are acceptable for my job.
Potentially Stellar News
Nico, the PLDT technician, asked me if I wanted fiber. OF COURSE I DO!!! So, I told him that and he asks if I applied. I told him that I went to the PLDT office in Imus and they said that not only is it NOT available in my subdivision, but they have no plans to wire it up.
Nico said he would try to get it for me and I told him that if he did then there would be a big “secret tip” in it for him. Of course, this brought a huge smile to his face.
He also told me that PLDT does have fiber right up to my subdivision’s gate. This means all Nico would have to do is run a line from the gate to the telephone pole, I assume install some equipment and then run a line to my house.
I don’t have very high hopes for him being able to pull this off, but if he was able to, I’d be ecstatic.
A colleague suggested trying the STC Hong Kong server.